About this Course
Organizations large and small are inundated with data about consumer choices. But that wealth of information does not always translate into better decisions. Knowing how to interpret data is the challenge -- and marketers in particular are increasingly expected to use analytics to inform and justify their decisions.
Marketing analytics enables marketers to measure, manage and analyze marketing performance to maximize its effectiveness and optimize return on investment (ROI). Beyond the obvious sales and lead generation applications, marketing analytics can offer profound insights into customer preferences and trends, which can be further utilized for future marketing and business decisions.
This course, developed at the Darden School of Business at the University of Virginia, gives you the tools to measure brand and customer assets, understand regression analysis, and design experiments as a way to evaluate and optimize marketing campaigns. You'll leave the course with a solid understanding of how to use marketing analytics to predict outcomes and systematically allocate resources.
What you will learn
How to build and define a brand architecture and how to measure the impact of marketing efforts on brand value over time
How to design basic experiments so that you can assess your marketing efforts and invest your marketing dollars most effectively
How to measure customer lifetime value and use that information to evaluate strategic marketing alternatives
How to set up regressions, interpret outputs, explore confounding effects and biases, and distinguish between economic and statistical significance
SKILLS YOU WILL GAIN
Customer Lifetime Value
Learner Career Outcomes
started a new career after completing these courses
got a tangible career benefit from this course
got a pay increase or promotion
University of Virginia
A premier institution of higher education, The University of Virginia offers outstanding academics, world-class faculty, and an inspiring, supportive environment. Founded by Thomas Jefferson in 1819, the University is guided by his vision of discovery, innovation, and development of the full potential of students from all walks of life. Through these courses, global learners have an opportunity to study with renowned scholars and thought leaders.
Syllabus - What you will learn from this course
Module 1: 10 videos (Total 35 min), 2 readings, 3 quizzes - 2 hours to complete
The Marketing Process
Welcome! We'll start with an overview of the marketing process and the transformational role of analytics. Then we'll walk through a case study. Ever heard of Airbnb? They're a powerhouse of the online community marketplace matching travelers to hosts. You'll see how they use analytics and the surprising results of their analyses.
Module 2: 12 videos (Total 46 min) - 5 hours to complete
Metrics for Measuring Brand Assets
Firms spend millions on branding for one reason: It allows them to charge more for their products and services. In this module, we'll explore this valuable, if intangible, asset. We'll discuss how to build and define a brand architecture and how to measure the impact of marketing efforts on brand value over time. By the end of this module, you'll be able to measure and track brand value. So let's get started!
Module 3: 11 videos (Total 45 min) - 2 hours to complete
Customer Lifetime Value
How valuable are your customers? That's a tough question that we'll show you how to answer in this module where we'll explore Customer Lifetime Value, or the future net value of a customer relationship. This forward-looking measure of the customer relationship helps you connect marketing strategies to future financial consequences and invest marketing dollars in the right place to maximize return over a customer's lifetime. By the end of this module, you will know how to measure customer lifetime value and evaluate strategic marketing alternatives based on whether they improve customer retention and lifetime value.
Module 4: 13 videos (Total 60 min), 3 readings, 5 quizzes - 5 hours to complete
Ever wonder how much you have to cut prices to drive the most sales? Or which advertisement copy is more effective in customer conversion? Do an experiment! Experiments allow you to understand the effectiveness of different marketing strategies and forecast expected ROI. This week, we'll explore how to design basic experiments so that you can assess your marketing efforts and invest your marketing dollars most effectively. We'll help you avoid a gap between your test results and field implementation, and explore how web experiments can be implemented cheaply and quickly. By the end of this module, you'll be able to design and conduct effective experiments that test your marketing campaigns--and then use the results to make future marketing decisions.
Module 5: 17 videos (Total 95 min) - 3 hours to complete
Ever wonder how variables influence consumer behavior in the real world--like how weather and a price promotion affect ice cream consumption? In this module, we will take a look at regression and how it's used to understand that relationship. We will discuss how to set up regressions and interpret outputs, explore confounding effects and biases, and distinguish between economic and statistical significance. We'll finish the week with a series of interviews with real marketing professionals who share their experiences and knowledge about how they use analytics on the job.
WHAT STUDENTS SAY ABOUT PSDF
I am a proud PSDF graduate of the mobile app development course and currently working at a leading software house. I am happy where my career is headed and glad that I took the opportunity of enrolling with PSDF.
Prior to the training I was a tutor, and the monthly income I had was not enough for my expenses. After graduating from PSDF course I am now earning Rs. 15,000 to 20,000 per month.
I got enrolled in the free course by PSDF and was taught the basics of customer dealing and now earn Rs. 20,000/month. I would highly recommend all job seekers to enroll in PSDF courses for a brighter future.
I started at the stage where I did not have any understanding of makeup, with PSDF I was able to learn makeup techniques and eventually set up a salon at home and now earn close to Rs. 30,000 to 35,000/month.